219: Sending Great Updates
Clients expect to be updated on the status of their fur-baby, but there isn’t a one size fits all for this in the pet care industry. How should you update your client while they’re away? What are the common types of updates? We discuss the situations which work best for each kind, and what type of client fits them. Updates can eat up a lot of time, so it’s important to use them effectively and appropriately. Then, Natasha O’Banion answers, “How do I foster good relationships with clients?”
182: Client Experience with Madeline Burgos
In 2015, Madeline and her husband, Gabriel, couldn't find a trustworthy dog walker for their beloved dog Lola. Seeing an opening, they ditched their backgrounds in computer science and business management to start Happy Bark and Tails. Passionate about customer service, Madeline shares what it means to be trustworthy and how they have adapted to changing needs in services. She discusses her methodology behind communicating their mission with their website and how they make sure they're the right fit for clients. Madeline and Gabriel also use their social media following for more than just promoting their business, and she tells us the impact it can have.
059- Scaling Your Business with Natasha O'Banion
Natasha O'Banion, owner of Walk with Renzo and Ruby and Start, Scale, Sail, shares what she's learned about growing her business, including having a strong foundation, goal setting, and the proper protocols to have in place.
030 - Professional Pet Sitters Week 2020
On this weeks episode, we talk through several key aspects about life as a professional pet sitter, and areas we can all strive to work on. We know you’re hard at work, and you know that, so thank you for continuing to be awesome!
024- Pet Photography with Jenna Regan-Lyles
Who knew photography would play such a huge role in pet care? If you're like us, you have thousands of photos, of other people’s pets in your photo library. Jenna Regan-Lyles joins us this week to help us up our photo game. Whether you have a DSLR or the camera on your phone, we can all learn to take better photos!