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485: Creating Client-Centered Services with Hannah Alsup

485: Creating Client-Centered Services with Hannah Alsup

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What does it mean to create a client-centered pet care service? Hannah Alsup, from Three Dog Pet, explores how to incorporate a wide range of services to meet the unique needs of each client. From pet sitting and personal assistance to dog training, Hannah explains how personalized communication and flexible services can empower clients to make informed decisions about their pets. She also touches on the importance of setting boundaries for both clients and staff, while offering tips on integrating mental stimulation and training into pet care routines.

313: Troubleshooting Cat Behavior Issues with Molly Kelsey

313: Troubleshooting Cat Behavior Issues with Molly Kelsey

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How do we empower our clients to live better lives with their cats? As cat care becomes a larger part of pet services, more clients are looking for help. Molly Kelsey, The Cat Counsellor, joins the show to give us insights into feline behavior. Cat communication is all about body language, so not only must we understand it, but we also must be willing to teach out client’s about it. Molly has advice for troubleshooting common cat issues but ultimately, we have to realize it’s up to the owner to decide how much work they’ll put into it.

300: Listener Questions

300: Listener Questions

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We’ve hit 300 episodes! On this episode we talk about why we started the podcast and answer some listener questions! We discuss how to take days off, addressing clients that question your prices, how to meet your money goals, and what to do about a biting puppy. We’ve learned and grown so much for hosting the podcast, so we share our biggest lessons from the last 299 episodes!

258: Working at the Pace of Dog with Jen Walmsley

258: Working at the Pace of Dog with Jen Walmsley

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Jen Walmsley is a trainer and dog walker in Bedford and operates Fetch Club, with a mission to provide top quality mental and physical stimulation to her clients. She shares how the growth of her business helped her be more creative and why hiring was so important to her. We also discuss what it means to focus on training fundamentals and how she makes her group walks function.

225: The Holiday Season

225: The Holiday Season

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The Holiday Season is upon us! But don't worry, it's NOT too late to get prepared and make sure you set your mental and emotional health as a priority. The holidays are busy, but they don't have to be crushing. Setting up your schedule right now, and communicating your availability are just the first steps to start taking more control for a more enjoyable season. From saying, "NO" to why you may consider taking deposits this year, boundaries are more important than ever. Natasha O'Banion answers the question, "What books are you reading right now?"

211: The Power of Blogging with Ali Smith

211: The Power of Blogging with Ali Smith

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How do you connect with your ideal clients? One of the best ways is blogging. Ali Smith, owner of Rebarkable, shares her story of blogging as a way to turn her business into a high value machine. She gives tips on what makes a good blog, getting over the fear of imperfection, and how to repurpose your blog. Ali discusses how to reach quality clients and having peace of mind in business.

207: Learning from Mistakes with Christina & Jen

207: Learning from Mistakes with Christina & Jen

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Twin sisters in pet care share how they learn and grow together to solve problems and meet their client's need. Jen Adamo, owner of Jen’s Happy Pets, and Christina Ranaldi, owner of Scruffy Puppy Pet Care, discuss their experiences hiring and managing staff, and what it's like learning from mistakes. They talk about giving grace, supporting your team, and understanding that issues will happen. We discuss the importance of learning from others and sibling rivalry.

203: Looking After Your Finances with Vicky Clark

203: Looking After Your Finances with Vicky Clark

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Do you know your business finances? Vicky Clark, The Pet Accountant, is passionate about helping others understand why basic knowledge of accounting and finances is critical to a well functioning business. Based in the UK, Vicky talks through the fundamentals of operating a pet sitting business in the UK. We discuss what it means to be organized for tax season and why having a paperless tracking system makes your life so much easier when it comes time to file. Vicky also shares what kind of deductions you should be looking for and when it’s time to get help.

170: Leashes and Leads with Taylor Leedahl

170: Leashes and Leads with Taylor Leedahl

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Taylor Leedahl, owner of Tiny Horse Mercantile, is determined to help build a better connection between dogs and their handlers through building quality leads, leashes, and accessories. Taylor shares the philosophy of her design and how she manages multiple dogs at the same time. We discuss how the leash functions as a two-way communication tool and how good gear helps prevent injury and strain. Taylor also talks about her design process and what it’s like receiving negative feedback.

151: Working with Family with Dominic Hodgson

151: Working with Family with Dominic Hodgson

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Working with a family member is something many of us have done, either formally or informally. It’s a great way to get help in times of need, but how do you make the most out of it and preserve your relationship? Dominic Hodgson, The Pet Biz Wiz, joins us to share his experience working alongside his wife and son. From having good processes to treating them the same as other employees, it can be tough at times and is a great opportunity for some.

139: Leading the Way with Kylie Holliman-Rivera

139: Leading the Way with Kylie Holliman-Rivera

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Kylie Holliman-Rivera, owner of Fire Hydrant Pet Sitting, has been a leader in many arenas. This past year she led her team through Covid while also leading the conversation on the Black Lives Matter (BLM) movement in the pet care industry. Kylie shares what caused her to move to full-time, what it’s like working with her husband in the company, and the success of pack walks in 2020. We also have a great conversation about BLM, staying engaged in the conversation, and how to speak your beliefs as a company.

099- Marketing with Jane Harrell

099- Marketing with Jane Harrell

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Jane Harrell, President of ‘cause Digital Marketing, joins the show to break down the marketing world in the pet care industry. Jane shares her passion to see people make money while changing the world, and the impact that both Covid-19 and the global discussion around racial justice have had on the pet care industry.

057- Community in the face of Covid-19 with Natalie Durack

057- Community in the face of Covid-19 with Natalie Durack

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What can supporting your community and bringing others together look like in a pandemic? Natalie Durack, owner of Happy Hounds Dog Walking and Pet Sitting, joins us on the show to discuss how businesses on the Gold Coast have joined together to support each other in the midst of the chaos.

045- Hoopla Adventures

045- Hoopla Adventures

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How is house sitting being impacted? What does the future look like for that industry? On this episode we are grateful to have the wonderful Jennifer Flett and Henry Lecky, from Hoopla Adventures on. Because they are working and traveling abroad as full-time pet sitters, teachers and writers, we wanted them to come on and share their experience with the Covid-19 pandemic.

006- Interview with Alex and Beth

006- Interview with Alex and Beth

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We are super excited about the episode this week. Alex and Beth join us to talk about their journey into no home based pet sitting, their philosophy of caring for someone’s home, and why the phrase “bubbles and nuts” perfectly describes life as a pet sitter.