513: Navigating Client Expectations with Heather Scott
Heather Scott, owner of Heather’s Pet Care, delves into the challenges of managing unrealistic client demands and the impact Covid lockdowns continues to have on their expectations. She shares her journey of phasing out overnight services due to financial and legal constraints, highlighting the importance of setting boundaries and clear communication. Heather also discusses her refined hiring process and the significance of realistic job previews for new staff. Finally, she emphasizes the value of community engagement and local networking in building a loyal client base and adapting to industry changes.
051- Rebranding with Amber
What is rebranding and when should you consider doing it? On this episode, Amber from Atta Boy! Animal Care joins us to share her experience and reasoning for rebranding. She clues us into what we need to consider, and some simple steps we can follow to make the processes a lot smoother.
019- Setting Goals for 2020
Join us this week as we talk about our 2019 goals, and our goals going into 2020. We share some goals of other sitters and some general tips on how to go about setting and, more importantly, achieving them. We also share some updates about the podcast.