590: Finding Repeatable Success
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Florida Pet Services Association 2025 Summit
Have you ever wondered why something worked so well in your business, but struggled to replicate it? In this episode, we discuss the critical importance of building repeatable success by tracking your actions and outcomes. We share how documenting your systems, analyzing client feedback, and maintaining consistency lead to sustainable growth. We explore the connection between daily habits, professional development, and long-term business stability. By making intentional, data-driven decisions, pet sitters can create a reliable, thriving business and personal life.
Main Topics:
Tracking and refining business processes
Building standard operating procedures
Client feedback and journey mapping
Consistency across services and employees
Setting personal and business SMART goals
Main Takeaway: "Success leaves clues."
Every win in your business isn't just luck--it's built on specific actions and decisions you made, even if you don't realize it yet. When you slow down, track what you did, and pay attention to the clues success leaves behind, you can intentionally recreate those wins. It's not about guessing or hoping; it's about learning from yourself. Follow the clues, build systems, and create a business that keeps winning year after year.
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A VERY ROUGH TRANSCRIPT OF THE EPISODE
Provided by otter.ai
SUMMARY KEYWORDS
Repeatable success, tracking, system integration, client feedback, standard operating procedures, employee training, marketing strategies, client satisfaction, business growth, professionalism, consistency, data-driven decisions, personal well-being, business sustainability, client trust
SPEAKERS
Collin, Meghan
Meghan 00:01
Hi, I'm Meghan. I'm Collin. We are the host of pet sitter confessional, an open and honest discussion about life as a pet sitter. We'd like to thank our sponsors, pet sitters Associates, and the Florida Pet Services Association for sponsoring today's episode. And we also want to thank you for being here, whether this is the first episode you've listened to or the 100th. We are so excited you've joined us today each week, we highlight our Patreon executive producers. These are people who love the podcast and want to keep it going. They are Adriana and Amber, Barbie and Beck Erica, Jan Janie and Jenny, Julie and Catherine, Keith Liz, Lori, Lucy, Sarah and Savannah, Scott and Teresa, Yvonne and Rachel. We are so happy you guys love the podcast and are thankful for your support. If you are listening and have enjoyed any of the episodes, you can go to pet sitter, confessional.com/support, to see all of the ways that you can help out on this episode, we're going to talk about something that every business owner has mastered, whether they realize it or not, it is repeatable success. Many of us stumble into success. Whatever that means for you. It could be great clients or strong bookings or glowing Google reviews, but most of the time we can't really explain how we got there.
Collin 01:08
Yeah, we kind of look up and have some modicum of success. We're maybe making money, we're paying our bills, we enjoy what we do, and everything seems to be going well. But if we tried to retrace our steps or figure out how we were to do this again. We do struggle with that. It's hard.
Meghan 01:25
Yeah, sometimes we think, why did this one thing work? I want to do it again. How did I get there? What were the steps I took? And so we try to figure out this repeatable success, meaning we're able to duplicate those wins consistently. Because we've tracked what's worked and what we made part of our system, we are able to know how we got there. Yeah, there's really
Collin 01:45
three things here. Why this is important. Megan, you mentioned the tracking, and you make it part of your system. You're basically integrating this into how you operate. And we need to do this because it can help us grow with confidence. We can say, Okay, I know that if I do X, Y, Z, or if I follow this procedure, I will get some results, some return on investment from this. Now, yes, this can change, and it often does over time, especially as our business adapts and as client expectations adapts and all sorts of things, but you still have this ability to say, when I do this, I get a return on this.
Meghan 02:19
It'll also help you troubleshoot when things go wrong. If you can plan it out and say, Okay, I did x, y, z, but Y went a little wonky, I know how to fix that and make it better next time. And when you're able to do that, you can train others on your process too, whether that be other employees, or if you have a network of pet sitters, you can say, I sent out postcards, or I did this event and XYZ. And here's how I planned it out and executed it, and it was able to get this result. And you can too. Yeah, it really
Collin 02:47
is very powerful. When we look to grow and scale our businesses, if we add employees, we often think, well, I was successful in my business. People liked me for what I did. Nobody else can replicate that. If I were to bring somebody on, they're not going to like that. And the truth is, is that you can train people to do just about anything, and you can train them well if you hire Well, right? So being able to outline and define, why was I successful in my visits, writing that out in policies and procedures, and giving that to somebody and training them up in that allows you to then replicate that success that you had with those visits.
Meghan 03:21
And obviously we try to do this the best we can. Lightning doesn't strike in two places, and no two people are the same. So we can have policies and procedures and standard operating procedures SOPs for our visits and the things that we do and the events that we run and how we market and tell other people about our businesses, but they're likely to put their own personality in it as well. If you teach somebody how to write updates, they're going to write it from a different perspective and probably include things that you wouldn't but make the update better in the long run.
Collin 03:50
And it's this process of tracking, refining, working to grow and repeat the success that really is what helps set professionals apart in this constant refinement process of going, I need to know with certainty what's going on and how it's working. It's really about the intentionality that is brought to this in this entire process of going. I want to do this again. I need to problem solve. I need to get it written down. I need to form a process. It's it's not about relying on luck. Luck can take us a very far, and we still need a lot of luck in our businesses sometimes to pull things off. However, coming in with a plan, coming in with knowing the history, allows you to make some very powerful decisions and move forward with that confidence, because
Meghan 04:36
it's all about sustainability. We talk about this a lot. If you want to be here in 1020, 30 years, you're probably going to need to be slow and methodical about what you do. It's not all bull in a china shop and just go fast and break things. There is a time for that. But when you have things that work well in your business, you want to be able to repeat those and do them again for years to
Collin 04:55
come. And really, where this meets the rubber meets the road on this is in. The consistency at every single visit. We often say that each individual task that we do as pet sitters and dog walkers isn't all that difficult, measuring food, scooping out it, dosing medications, holding a leash, not all of that is exceptionally difficult. However, the hard part comes in repeating that again tomorrow, and then the next day and then the next day, and never missing that. So whether you're solo or you're leading a team of employees each visit needs and must meet your standard of care, and why you think it's important to do that, and really driving that home, and
Meghan 05:38
making sure that you have checkpoints along the way too. Of, if you're solo and you start to notice yourself getting tired, or you're just in a really busy season, maybe having somebody check on you and say, Hey, are how are your visits going? Are you doing okay? If you have a team building in those checkpoints and go behinds of, are we sure they locked the door? Are they following the correct procedure? Well,
Collin 05:58
and it's not just about our trust if we're building those employees, and it's also that trust of ourselves, right? If we're so low and we're going, how do I know I can do this again and again? It's also important to the clients, right? Because this is where the consistency for our clients really comes in, because we've got to build that major factor that sets our businesses apart from every other one. It's that trust. It's the clients can trust you when you say you're going to do something, that you're going to do it, and also they know what to expect. Because I think this is an aspect that comes in oftentimes, of when we ask for referrals, our clients are going to go out on a limb to tell somebody about our business. They're going to rave about you and how easy it was to book and how amazing the updates were and the photos were fantastic. Well, what happens if the person they refer to does use your business but the photos are blurry, it was clunky to onboard and the updates were poorly written, they're gonna go back to their friend and go, Why did you tell me about this company? Look at this is horrible. The consistency is what helps build trust and helps. What is also going to build your brand name and recognition in your community, because you become known as the person who does XYZ really well.
Meghan 07:10
And on Christmas week, it shouldn't matter if that client was visit number one or visit number 175 the way you conduct a visit, the report on the back end and the client's experience should be the exact same. That's what builds that satisfaction with clients. It's the same. No matter who shows up at my door, any employee that you send in, it's going to be the same, which is a good thing to pitch to your clients, because pets really thrive with routines. They love knowing what to expect of at 12 o'clock every day, my pet sitter or dog walker comes over, we throw a little fetch in the backyard, then I go for a walk, and I'm set up to have a great nap at the in the afternoon. And all
Collin 07:46
of this also speaks to your professionalism, right? When you have these outlined, when you are consistent from step to step, either that's the onboarding process for a client, or the way a visit is run, or how returns or refunds are handled, you look polished, you look in control of the situation. This continues to build confidence in you as the business, from the perspective of your clients, because they could go, Hey, these people know what to do, and whether they're exhausted or whether they just woke up, or whether they're sick, or whether the team is there or not, I know they're going to handle this, and they're going to handle it well, because they what they always do. They never drop the ball on these things. And from the outside, that's what they see from the inside. We have to have policies and procedures. We have to have mechanisms in place to handle things, to help keep us in the know. I know I Megan will vigorously nod her head at this. I am really bad at self regulating and remembering the steps in a process. So we have, I have to have things written out. We have hired a bunch of people. Do I remember the steps that we'd go through to hire them each time we hire somebody? No, I have to look at our own internal documents for what it means, what the next step is in the hiring process, this lets the new employees know, hey, they are on their game. They're in control. This is a very polished company. They know what's going on. Meanwhile, I'm frantically searching our documents to go, what's step three in this? But it allows them to build that confidence in you.
Meghan 09:19
And the same thing is true for visits, creating those SOPs, those standard operating procedures, of what happens when you walk in the door, where does the employee Park? What's the order of tasks? How do you lock up? How photos should look? Yes, even if you're solo, this is important, because one day you may wake up and say, Okay, I'm ready to hire or I need somebody to step in for my business because I'm about to have knee surgery. There are these edge case scenarios that we do need to be prepared for.
Collin 09:49
Yeah, it's the 30,000 foot view of, how do I conduct a visit? How do I think what are how do I frame my photos? And then it's down to for this particular client with. This particular afternoon visit versus the morning versus the evening. What do those look like? What's the process of doing these? And yes, this does seem silly. If you're like, Oh, well, I always do the visits. Well one day you might not be able to What if you get sick? What if you do need to call on a backup sitter? That is a part of your networking. We always say to network, network, make sure that you have those people to reach out to. What can you hand somebody that allows them to be successful and still have the same wonderful experience for the client in the pet as you give them set them up for success?
Meghan 10:31
Maybe you know that Fifi doesn't like to walk north and only wants to walk south. Yeah. Well, that would be great to let the other sitter know using digital checklist inside time to pet or Google Forms for your employees to follow, or even somebody in your network who needs to fill in for you. Something that we train on is having the update be formatted in a specific way. So it's something like the pet name. Had a great walk today. We explored the neighborhood and got some energy out. And then there's a few more sentences, but this is the general format of what we expect of our team? Yeah,
Collin 11:01
the way we send updates is very specific. We and it's kind of what we it's what we do. It's what we think our clients white like they get a lot out of it. So we teach this methodology of writing updates. It sounds really simple, but as soon as Megan and I stepped out of the field and no longer did visits, we still wanted people to be getting the same level quality of update would no matter who was doing the visit,
Meghan 11:25
and that means telling people that they need to capitalize their eyes. Please. If you do hire employees, train them with Shadow visits. Make consistency a core part of your culture. Again, this is how we lock a door. This is how we scoop a litter box. We hold the leash this way. It's not really just a checklist. It's more in the field. Experience of this is how this looks and feels and how it should be for you as well. It's part
Collin 11:49
of the culture. It's not just like you said. It's not just a checklist. I'm not just doing this to have filled in boxes at the end of the day. I'm doing this because part of our company is to have wonderful experiences for our clients all of the time. Something that
Meghan 12:04
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Collin 13:00
Yeah, without it, you're basically guessing right? How many of us have done this? Where we going? We've done some review on our numbers, and we go, huh, huh? But back in, back in April, man, we were really busy. What did we do? And we have no idea. We have no clue what happened. We don't know when we changed our marketing. We don't know when we started uploading different templates. We don't know when we changed our, you know, free lead magnet for our website. We have no idea when any of this stuff happened, or what we had tried or attempted, and we just kind of guess, and we don't, can't, we can't link these to the results, so ultimately, you'll never know what efforts are paying off and what's wasting time. There's this wonderful quote, and I think about it every single day as we run a business. I know here's the quote, 50% of my marketing works. I just don't know which 50% truth. And so if you're doing all of this work, if you feel like you're doing so much work, and you just you have no idea what people are finding you, and you have no idea what's actually working. You just kind of feel like then you're wasting your time. Now
Meghan 14:05
there are, of course, times where we push and pull with our marketing and getting our name out there and doing events, and we're not doing events in the middle of December when it's super cold outside and the holidays are approaching and everybody's frantic and busy. Nor do we really go into businesses during this time, either because shop owners are really not happy and just want the holidays to be over as well. The goal is just to have consistent messaging and to know when you're doing it and what you're doing.
Collin 14:30
Yeah, and it's not just about marketing. Obviously, this is just one that really easily comes to mind here. But maybe you're training staff, or maybe you're working on a new client intake process, and you want to know, where do people fall off, or why do people struggle, right? So when something goes really right or really wrong, right? We often think of the negative here, but we also need to be positive, right? What if something just blows up and it's the best thing that you've ever done? You want to know why. You don't want to just sit back and go, Well, I guess I'll. Have to throw darts in the dark again and hope something lights off. No, you want to be able to confidently say, I did these 10 steps and look at the result that I got. So if you're
Meghan 15:11
wanting to know more about how clients found you, this is pretty easy. Just ask on your online form or in the meet and greet, how did you find out about me? Was it Google or social media or a referral. You can track this in your CRM or just a simple Google Sheet. How did you find out about me? What date did you contact? What's your name? What do you need? It can be as simple as that. And
Collin 15:30
pro tip on this, always have an other option where they can write something in, because sometimes we forget what we've done and we don't put it, don't put it on there.
Meghan 15:39
We also think it's a good idea to track the visit types and frequency that you have if you offer a variety of times and services, a 30 minute dog walk or 60 minute dog walk. Track which services are most popular. What's the average number of visits per client per month? That's really going to highlight what you need to be focusing on.
Collin 15:58
You could also track when people are booking those visits, you may see some seasonality. You may also see some times of day that tend to be booking up more. So this would give you a lot of data for Okay, well, maybe I need help with coverage on the two to six time block, because I'm getting a lot of people booking me there, or whatever that is for you. And if you do bring on people, make sure that you're tracking their performance. Who's doing which visits, which clients are raving about them. How are they their updates looking Are you critiquing their kind of photos that they're doing? What's their timeliness on their reports? Are they sticking to the routes that you're planned, or all those various aspects as you define what is a good performing employee, you
Meghan 16:38
may also consider tracking your time to response. How quickly do you reply to inquiries or requests or issues from clients or your team? We're not saying you need to be available. 24/7, but if something your employees tell you is, oh, you're really fast at responding, I really appreciate that, and love that about you as my boss, well that's something you need to know, that your team really values, that you are there for them and they feel like you have their back. Or how long
Collin 17:02
does it take for you to reach back out to somebody who reaches who is asking you about your services? Is it six hours? Is it 24 hours? Is it 48 hours? And then you can start measuring. Wow, whenever I you may find Okay, I'm gonna measure my response time somebody reaches out, they ask for dog walks, I responded at 48 hours, and oh, they never got back to me, but when I responded within an hour, within my within my business hours of operation, with my office hours, I responded there, man, they they really moved forward with my process. And so you may find these trends where you hadn't you can immediately see a response back for how you act and then also be reviewing your the language around your company, not just what you are using, but really importantly here in your reviews, what are people saying? What are they saying in their five star reviews, versus four stars versus three stars. That starts to become part of your brand identity, those five star reviews, how are people speaking about you, the peace of mind your services, what they felt, what they got, lean into that use that language to then using your marketing and using your promotions and use on your website, not just their reviews, but that kind of language to build that brand voice, to speak back out to your ideal clients.
Meghan 18:21
And there are lots of tools that can help with all of this. So you just talk about brand voice, AI chat. GPT is great for that. You can say, you can give it a lot of prompts and tell it about you and your business, and then say, okay, from these reviews, what? What is my brand voice, also software like time to pet. You can use tags, notes, intake forms for data points. There's also Google Sheets. We use that for creating tabs for clients or marketing and our goals on there as well. Google Analytics is great for tracking traffic to your website and what pages bring you the most leads. And every three to six months, it's also a good idea to ask for client feedback, which we use Google Forms for. So let's say you threw an event and your community really showed up. You had lots of clients attend. You were able to get a lot of email addresses for new clients, but you don't really know why that worked. What about that event made it such a success that so many people showed up for you? This is where you want to try to reverse engineer your win. So success always leaves clues. Ask yourself questions like, was it the particular partners that I had there, the different vendors, or the time of year that I had the event? Maybe you really promoted it on social media, and you think that's what led to the success, or your clients really talked about it and brought their friends. There are just so many questions you can ask, but try to dissect it and work backwards. Now, think of your favorite clients, the ones who book frequently, pay well and adore you, ask yourself, How did they find you? What made them book? What is making them stay? What's making them come back to you time and time again? Reach
Collin 19:52
out to these especially if you have a long term relationship with with them. Ask them these detailed questions. Think back to when you first. Boarded with me, or why did you choose me over somebody else? Why do you continue to stay with me? You can do both generic client feedback surveys and then specific ones target the ones that you really, really love, and you don't have to give them anything for free. You don't have to give them special visits or anythings like this in exchange for this kind of feedback. Just ask them some of these questions, and if they're okay to do that. And then what you do is you use this to create a client journey map. There's really four stages of this. You need to do the discovery right where they found you. Then there's the first contact, what sent them to you, what got them over that hump from learning about you, into finally pulling the trigger in going with you. The third one is then the onboarding. What made them feel confident to go through your processes? Why? What kind of feelings and emotions did they have? What did they hope to get out on the other side? What was their expected outcome? And then that fourth one, ongoing care. What made them loyal? Why are they still here all these years later?
Meghan 21:00
And the same can go for your team. What training helped your best employees succeed? How long was their onboarding and what did they feel about it? Was it too long, too short? Did it provide enough information? Also, who shadowed them? Did that person do a good enough job training them? And then, how were they supported in the first 3060, 90 days? Did you have enough check in points with them? Were they responsive to your feedback and vice versa. This
Collin 21:23
stage in the process of reverse engineering, success reverse engineering, our outcome can feel overwhelming because the number of questions are infinite. We really can spin our wheels in this stage, constantly digging, asking one more question, working towards one more thing. What's important to know is follow where the questions lead. Start with broad questions work specific and target. Go to specific people and ask for their input. If you have a team, have multiple check in points along the way. If you have these clients, just ask them, be nice, right? People want to see you succeed. They will respond. Might not be all of them, but most will. And then work from there. And then, you know, this is a repetitive process that's going to give you a lot of data to work with. Collin, all
Meghan 22:10
pet pros ready to level up your business. The Florida Pet Services summit 2025 is happening August, 21 through the 23rd at the Humane Society of Tampa Bay, hosted by the Florida Pet Services Association. This summit is your chance to connect with fellow petpreneurs, gain elite education and spark creativity in your services, whether you're a seasoned expert, address starting out, this event is tailored to help you thrive in Florida's unique pet services industry landscape. Don't miss out on this opportunity to learn, network and grow secure your spot today at flet association.org, when we talk about repeatable success, it can really only be done because you have set goals that you can actually achieve. Goals should be trackable, attainable and tied to a purpose. Don't just set vague goals, like, I want to grow the business, or I want to get more clients, or I want to make more money this year. Those are good, but you obviously have to then work backwards and say, Okay, well, what exactly is the number for revenue? How many clients? What is the number? So instead of that, you may say, gain five new reoccurring clients by June through local SEO or hire one weekend Pet Sitter with availability from 7am to 2pm for marketing, it could be send out 25 personalized postcards to potential clients this month in the neighborhood that I want to target make sure your goals are smart, that stands for Specific, Measurable, Achievable, Relevant and time bound. Tracking your progress shows what's working and what's not what needs adjusting. Even if you fall short, you're going to have data that will inform your next step. Even if you fail, you're going to have the lesson that will propel you to do something better the next time, if the event didn't go the way you planned, okay, well, if you want to do another event, what's the lesson you learned? And try again. This
Collin 23:50
entire process of building repeatable success is actually a lot of work, and it starts with us. This is about doing the work, not just hoping for it. So we've got to have the right mindset going into this entire thing. We have to remind ourselves that repeatable success isn't glamorous. It's actually built on things like daily habits. Do I have a good routine set in place? Am I doing things that are helping me and are actually encouraging me and allowing me to be successful? It's about documenting what you do, those little changes that you make to the website, those things that you do in your marketing. When did you rebrand? What did you change about those messagings? When did you start doing more videos document when you make changes,
Meghan 24:32
and even documenting those daily habits? If you normally get up at seven o'clock, but you want to start getting up at six o'clock, how is that working for you? Are you? Are you able to find that you're getting more work done? Because that's what your goal was. It may seem silly to say when I got up at 6am I got 20 more minutes of work done every day that I got up at 6am but if that's something that is defined as success for you and your business, that's going to keep you going, keep you motivated for the future, this is
Collin 24:57
also about having hard conversations. First of. With ourselves to make sure that we are in the right mindset, that we are in this for the right reasons. It may also be having hard conversations with team members, with our employees, to make sure that they see the reason that all of this is very valuable, or even clients, to make sure that they see that what we're working on or why we're changing processes where that really happens a lot. As you go through this, you're going to find things, if you need to change, where you're going to notice that, okay, this isn't working. This is a big hang up, and I'm going to change that for my benefit. But some clients really like the old ways. People don't like change, and so you're going to have to go to them and say, I know you used to book by calling me. However, I was fumbling that, and it wasn't getting in the system, and I would knock down right now. I wasn't writing down the right dates, and things were slipping and falling through the cracks, and it wasn't repeatable. So I'm moving to this new online booking system. You will get resistance, but you have to understand what's good for you, and you're gonna have to make these decisions based on datas and not feelings. When you have the data to go, Look, I made this change and I got this result. It really encourages you to continue and to lean into that, instead of just feeling a whim over another and think, Oh, well, I did really good last April, because I don't know, I just really thought positive things, and that must have helped well. Or maybe you just thought it was a good month, but it really wasn't. Or you thought you did a good job onboarding your employee, but you really didn't, because you were in a bad headspace, or there was it was too busy. All of these things really add up, because a
Meghan 26:30
lot of times we can try to talk ourselves out of these big changes that are ultimately for our good, raising prices that's going to allow you to live the life you want, software that's going to make sure you never miss a visit, bringing on employees. That's going to make sure you always have backups. In our minds, we often think these are insurmountable things. This is super hard. I'm not interested in doing this, and we aren't saying you have to grow a team. But if your business feels unpredictable, but if things are falling through the cracks, your mindset is the first place to look. Do you need to have a major shift in what you are thinking,
Collin 27:02
yeah, remind yourself this week, it's not extra work to go through this process of building the repeatable success. It's the work of owning a real business, the process of documenting what you do, having hard conversations, making decisions based off of data, not feelings, building in good data, daily habits, all of these stuff, right? Reverse Engineering your successes, your wins, your failures. This is not extra work. This isn't just stuff that I will do when I get around to it. This is what it means to be doing the work of owning your business. But again,
Meghan 27:34
it's hard. We don't want to be chasing the hacks or the next quick tip or doing something just because somebody else said, Oh, this definitely is going to work. You should try it, and then we don't see the same success that they did. We need to build our own systems, our own policies. You can use a marketing tactic as inspiration, but you will likely need to tweak it for your own clients or your own personality. Yeah,
Collin 27:56
systems, last, hacks don't right. Also don't envy others, track your own wins. We were speaking with somebody in our community recently, and she had found that she was Doom scrolling on Facebook and on Instagram, and was trying to live vicariously through other people live their lives through their social media feed. And she made one simple change. She instead of scrolling social media feeds, she started to scroll through her photo albums in her own phone and scroll through the years and relive those memories and see how her life had changed and all of the things that she had overcome. Remember how really emotional it was to spend that time reflecting on herself versus envying other people. So in our businesses, instead of envying them and seeing what they're doing and thinking that they're on these places, track your own wins. Have a system in place to know what your revenue is doing, what things are going on when you hit that goal, when you check that off of your box, make sure that you're writing that down.
Meghan 28:56
There is something to be said for keeping your head down and focusing on you. Don't let distractions get in the way, because when you focus on your business, you will be able to learn it more, what works, what doesn't, what you need to change. We can sometimes rely on our memory. You said April was great last year. I don't know why, but it just was. But if we document everything of we really did this type of marketing push in March. So that's why April was as good as it was, or whatever the case may be, you can build a business that's reliable and sustainable and joyful on your terms. Again, don't let somebody else dictate what you should do in your business. When you do the hard work, it is going to pay off.
Collin 29:33
Yeah, and we've talked a lot about the business successes and the business wins throughout this episode, but we really have to also remember you yourself, right? You're holistic, you're much more than your business. So when did you start? Or when will you start setting that time aside, blocking off those boundaries for whenever you start and when you stop taking phone calls? When will you start blocking off those weekends that you're traveling? When will you start doing these things and write that down? And be cognizant and aware of how you're doing mentally, physically, emotionally and spiritually. Are you feeling burned out right now? Are you? Are you doing these things? And then how does that change over time, as you work on that and keeping track of that, and then with the repeatability comes in when we do it again next year, and we can know, oh, well, I ended the year in a really amazing place. What did I do this year to make me to help me get to that point? What did I implement? Because I want to do that next year. But that's honestly where a lot of where my person get really excited about is going, Man, I want to make sure that I'm doing well, that I have the family time, that we're doing these things and investing in me. I'm reading the books that I want to and have this time. What can I do differently, and how do I make sure that I get that next year, when it went so well this year?
Meghan 30:46
Because repeatable success doesn't just mean things in your business, it can mean your personal life too. We are so intricately tied with our businesses. We are not our businesses, but they do impact our personal life. And so yeah, getting to the end of the year and saying, Okay, well, I didn't quite hit my revenue goal, but my personal life drastically improved because of these steps I did in my business. That's a win, too. What do you think about this topic? What repeatable success have you had in your business? We would love to know you can email us at Pet Sitter confessional@gmail.com, or look us up on Facebook and Instagram at Pet sit. Confessional, we are grateful for you listening today and taking your time. We'd also like to thank pet sitters, associates in the Florida Pet Services Association, for sponsoring the episode. Also, thanks to our Patreon people, we will talk with you next time bye.
