594: Crafting Personalized Pet Care
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How do you offer truly personalized pet care? From daily routines to unique quirks, pets need more than just a one-size-fits-all approach. As professional pet sitters, we’re responsible for tailoring our care to each pet’s needs—and clearly communicating that value to clients and team members. We break down how to gather the right information, implement scalable personalization, and build client trust through intentional care. We share practical ways to make visits more meaningful without overcomplicating your systems or burning out your staff.
Main Topics
What personalization really means
Gathering better intake info
Creating scalable SOPs
Communicating with clients and team
Recognizing and adapting to change
Main takeaway: “This whole thing—personalization—isn’t about perfection. It’s really about intention.”
Personalized pet care isn’t about getting every single detail perfect. It’s about showing up with thoughtfulness, curiosity, and a desire to do what’s best for that individual pet. When we take time to notice their favorite toy, adjust our pace for their energy level, or suggest changes to better meet their needs, we’re building trust. Clients don’t expect you to be flawless—they want to know that you’re paying attention and that their pet matters to you. You don’t have to overhaul your entire process—just start with one small, intentional step. That’s what sets great care apart.
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A VERY ROUGH TRANSCRIPT OF THE EPISODE
Provided by otter.ai
SUMMARY KEYWORDS
Pet sitter confessional, personalized pet care, client satisfaction, pet well-being, business success, tailored services, pet routines, client trust, pet enrichment, onboarding process, pet profiles, team training, communication tools, behavioral changes, client retention.
SPEAKERS
Collin, Meghan
Meghan 00:01
Hello. I'm Meghan. I'm Collin. We are the host of pet sitter confessional, an open and honest discussion about life as a pet sitter, and we thank you for joining us today. We are so appreciative that you're here. We'd also like to thank pet sitters Associates, a dog co launch and our Patreon people for supporting today's show. Our executive producers on Patreon are Adriana and Amber, Barbie Beck and Erica, Jan Janie, Jenny, Julie, Catherine, Keith and Liz, Lori and Lucy, Rachel and Sarah, Savannah, Scott, Theresa and Yvonne. We love that you guys love the show and find it valuable, and listen every week. Thank you. If you are listening and would like to keep the show going, you could go to pet sitter, confessional.com/support, to see all of the ways you can give back these days. It seems like there are so many dog walkers and pet sitters in our own neighborhood and city, and that's great, because that means that the industry is growing. More pets will be able to be cared for, and clients will be educated on what it means to be a professional pet sitter. But this does mean that we need to differentiate our services. We need to say what is different about me? Yes, I am unique, and I bring my own perspectives into my own business, but it's also how can I tailor my services to meet the exact needs and wants of the client?
Collin 01:10
Well, that's a big thing, because many times when I think about what it means to set myself apart from somebody else, we think of my branding, we think of the services that I offer. We think of our training, our background, our education, but what you're talking about here Meghan, is the implementation of this. It's the boots on the ground. It's I'm actually entering with the pet. What does that level of care actually look like? It's
Meghan 01:34
really personalized. Is what it is. I know that Fido likes this walk and does these things at my visit. And I can personalize what I do, how I interact, my update, my communication with the client, and the overall experience to that pet. Yeah.
Collin 01:48
So we have to ask ourselves, what does it mean to actually offer personalized care, and why is it important at all? And this whole topic is actually connected to so many things about our business. It includes like client satisfaction, how much they enjoy and get out of our services, pet well being. Are they actually being served the way they need to be served? Are they healthy and satisfied and happy at the end of our visits? And ultimately, this is what helps us to build a long term business success. This is what allows us to continually build, grow, gain trust from clients, and build a reputation for a business that knows what they're doing.
Meghan 02:27
And likely this means very small changes. This is not a complete overhaul of your business, but when you are intentional about the things that you do, it can really lead to meaningful results. So what is the personalized pet care we're talking about? It's not just feeding and walking is really adapting the care based on the pets, age, personality, routine, medical needs and preferences. You know that a persnickety old senior beagle is not cared for and walked and interacted with the same way that a two year old Pomeranian is,
Collin 02:57
yeah? Well, you said that phrase. Do you know what this is? This is the application of your knowledge, your experience, your training. It's actually crafting and customizing each visit to the care required for that individual pet. It really is a step above more cookie cutter practices of I just show up, I throw food on the ground and I leave, or I show up, I leash up, I walk and I put the dog back. It takes a lot more, right? It's like, it's really is the difference between walking every dog for 30 minutes on the same route every time you're over there, versus choosing and customizing the route for each dog based on its energy level, its mobility, its enrichment needs the client demands, and the client what actually the human wants out of this walk? And going, okay, you've given me a lot of data. Now I need to sit down and go, What does a walk look like for Baxter? And then what does a walk look like for Fido? Or, what does a pet what does it What does caring for Fifi look like in their home? Yeah, we
Meghan 03:59
can approach it from a more thoughtful angle of, yeah, the client may say, don't walk this way. Don't walk south, because there's off leash dogs, and they may have specific a specific route, but along the way, you notice that Fido loves this patch of flowers to sniff, or you notice he gravitates to one specific bone or stuffed animal during your visits.
Collin 04:19
Well, we had a client actually reach out to us. They wanted big, long walks for their kind of senior dog, and one thing we talked about in the onboarding process was their struggles to work with and adapt with arthritis. And immediately we realized, well, we can't take this dog on this long walks that the client is talking about, because long walks are not good for this dog. Now we can still get up and be mobile and go, but our walks were much more of a sniff Ari. They're much more of a of a sniff venture. And we strolled along at a leisurely pace so that we could move for the full time. But we weren't going for lots of exercise in this way. And then we could still use some back, backyard, play, some puzzles. These things, we took the desire for a walk. But. And designed the entire visit around some of the limitations that we were faced with the dog and its health, and some of the outcomes that the client was actually wanting. And
Meghan 05:08
when we do that, it builds in the client, the trust and the confidence of, oh, they are an expert here. They know what they're talking about. I never thought about this aspect of my dog. Actually, the what I want may not actually be the best thing for the dog, but this pet care provider is coming in and educating me and wow, I feel comfortable in their hands. When we provide personalization, it reinforces that connection and that retention, that that loyalty that we all want from our clients. Well,
Collin 05:34
because the client begins to trust you, that no matter what happens, you'll be able to plan around it. You might not know the answer right away, but you're going to sit down and because of what it allows, what it does, it makes the client feel like their pet is seen and known and cared for by you. It makes them and that's what clients want. They want their pet pampered. They don't want just somebody who pampers pets, they want their pet pampered and cared for and by you coming in and going, okay, hey, great. Here's what I do, but here's what I wanna do for you, and here's what I wanna do for your pet. That trust really is there, that peace of mind, knowing that their pet is in the hands of somebody who crafted something specially for them, and we'll adapt and change over time too.
Meghan 06:23
As I mentioned earlier, this personalized pet care means more than ever, and matters more than ever, because pet parents are now expecting a higher level of service. We live in a relatively small town, and so when people come in from big cities and move into our small town, they already expect the service, the level of service that we provide, they're not just looking for a neighbor to come over and kind of shuck and jive. They're looking for the professional
Collin 06:47
well. They're looking at services like chewy, who have algorithms who are designing and recommending treats, toys, puzzles based off of previous purchases and rating them and how the dog like them. Or things like farmer's dog, who when they send a package of food, it's not just a generic labeling. It's this is Baxter's food. It says it right on their Baxter's food with their own personalized label. They are expecting this kind of level of care for their pets, and that's what we can do when we when we craft and design our services around that.
Meghan 07:18
It really is one of the biggest differentiators between those on the apps or people that do this on the side. This really does align with a fear free and force free enrichment, first kind of pet care model, because we're not saying, Okay, we provide a 20 minute walk no matter what the weather, no matter what age of the dog or breed or what the route is, we're just gonna walk for 20 minutes on the sidewalk. And it's just, it's more cookie cutter. Like you said, this approach is really the opposite of that. It allows the pet to be themselves and us to cater to them in their natural state. Well, this
Collin 07:51
kind of, this being a differentiating factor between your business and others is really something that they can't replicate, because if they don't have the knowledge, if they don't have the training, if they don't have the experience and the background, they cannot craft and specialize in this unique way. There's just no way to do that, because you are applying all of that to this person's unique needs. Everything else remains a commodity. Those I show up, I clip up, I, you know, pound the pavement, and then I put the dog back. That's a commodity, showing up, throwing food on the ground and leaving that's a commodity. And that means that those are cheap prices. That's a cheap service. And what we want to go for, we want to go for this premium level of care, this I have a bar that is set really high for not just myself in the standards that I want, but for what I want for your pet. We
Meghan 08:41
are ultimately looking after the pets well being here. It reduces anxiety by sticking to their routine. We're not trying to force them into a box. We're saying, Hey, what is your box? And I will come live in there with you. It increases that joy by focusing on what the pet loves. Okay, you love the alligator toy. Let's play with the alligator toy, and maybe we'll mix it up every now and then, but we'll still keep going back to the alligator toy because that that is your favorite. This model of personalized pet care also helps identify issues early, whether it's an appetite change that you notice from day to day, or a stiffness or a mood shift, or they're starting to scratch and chew at a place they never have before. When we are attuned to what the pet actually needs, we're better able to care for them because we can notice these little differences, which then leads to client trust. When you respond to their pets unique needs or notice things that maybe even the pet owner doesn't notice, the clients feel deeply cared for. Oh, you notice that Baxter is having a problem with his left foot. Oh, I didn't realize that. Thank you so much for letting me know about that. It makes them feel like their family member is really understood. When
Collin 09:43
80% of pet parents consider their pet a member of their family, we have to treat them like that. It really changes the game, not just in the language that we use, but in our behavior around them. The concerns that that person has coming into and using our business. How would it change your. Business model and how you operated, if you were working with somebody's actual human child, or their parent or a sibling of theirs, we would really hold ourselves to an extremely high standard, and we would want to operate. I feel like a lot of us would would be different if we if that's what was going on, and the fact is, is that that's what pet owners are viewed their pets as a member of their family, and so we have to now customize and detail and go all the way around this to make sure that the care that we're giving meets their family members needs,
Meghan 10:32
which a lot of times aligns with our business mission and values. If we say we are here for your pet always, we want to support you to live your best life, they will know that you really care. And you're not just here for the summer or for winter break. You're here for the life of their pet and beyond, something that your business definitely needs is pet sitters, associates, all professionals should have specific pet business insurance. And as a pet sitter, you know how much trust goes into caring for someone's furry family member, but who's got your back for over 25 years, pet sitters Associates has been helping pet care pros like you with affordable, flexible insurance coverage, whether you're walking dogs, pet sitting or just starting out, they make it easy to protect your business. Get a free quote today at pets@llc.com and as a listener, you get $10 off your membership when you use code confessional at checkout. That's pets@llc.com because your peace of mind is part of great pet care. So we talked about why personalized pet care is important. But how do we start doing this? How do we start implementing this in our business? And it really starts from the very beginning, during the intake, during the meet and greet, ask open ended questions. Really get to know their pet and what their preferences are. You can ask something like, what does a perfect day look like for your pet? Or are there any routines we should stick to for comfort? If you are just strictly walking the dog, what is their favorite route? Where do they like to go? Are there any areas we should avoid? A lot of times, dogs will have personal preferences regarding their food. Some even like to be hand fed. So is that something that you're going to need to do. It's important to find that out. Watch for how the pet moves during the meet and greet. Are they slow? Are they energetic? Are they a little skittish in a corner? How do they greet you? Is it timidly, or do they just want to jump up and give you a bunch of kisses? How do they interact with their environment? Are they comfortable on the couch, or do they hide under the bed because they don't like strangers? The
Collin 12:20
more front end work that you can do during the onboarding process, with the questions that you ask and how you craft them for each person, is really going to help set you up for success, so that by the time you get into the actual meet and greet, when you're watching the pet, you have already reviewed all of the information coming in and you're watching Okay, the client said that the pet was nervous around XYZ, or the client had said that the pet really liked their bed, or whatever that was. Watch the pet ground truth that and make notes around that. Give suggestions. One of the best things that you can do at the end of a meet and greet is then to do a start to finish. Perfect visit, walk through for them, so that they can see how you are processing the information after you go through the whole thing, right before you leave. Just say, Okay, here's the way I envisioned the visits working, and how they're going to go and give it to them right there so they can you can have a conversation around that to make sure that you heard and were understanding what they were saying, whether
Meghan 13:19
it's using your intake form, or your software as custom fields or follow up questions to the client. Make sure you use tools that are accessible to you in order for the client to know that they are cared for.
Collin 13:29
And importantly here what it makes it easy to access the information. I know you can do pen and paper, you can do an onboarding phone call with somebody, but make sure that whatever tool that you're using is easy to recall that information to you when you need it, not just when you're at your desk or when you're in your office, but when you're out in the field doing these actual visits,
Meghan 13:50
similar to how you said to just end the meet and greet. You can also send the client a sample structure of how you're going to do it. So if you're visiting the client three times a day, you can outline what you're going to do in the morning, maybe it's a walk or a feeding with some backyard play. In the afternoon, maybe you are going for that afternoon walk outline exactly what you're going to be doing. And then in the evening, maybe it's dinner time and some cuddles and soft music. Now for some of us business owners, this can kind of feel like overkill, like, Oh, why am I having to do this? But you have to remember that now more than ever, clients are saying, This is my family member. I am trusting you. I am giving you the key to my house. This is a huge deal for me. Maybe I'm even a helicopter parent who's never left my child alone before, and so this is going to bring them what we all love to call peace of mind at the end of the day, because they're going to say, Oh, I know exactly what to expect. And it is going to build that trust, because you're going to say this on maybe at the meet and greet, you're going to send this to send this to them as a message before their visits. You're going to do the visits, and then they're going to get a report with exactly what you did, and it's all going to line out A to Z. It's going to be exactly how you said it. And maybe you're going to need to make adjustments every now and then based off of weather or the pets just not feeling it that day. But when the client knows that they can count on you. They're going to come back. Well,
Collin 15:00
you said the importance of adjusting there, and this isn't just a one time thing. The pets going to age, right? You have puppies, they're going to get older and more active. You have seniors who are going to be slowing down and going to have more health problems. Or maybe you've been working on that cat for a year, and it's finally becoming more social and coming out to you. Well, your visit plan is really going to change, and you are going to have to adapt to that as you get information from your client. This is why having a tool where the client can update information on their own is so powerful, because they can go and enter information as they're adjusting their life, so that you can see that, and then bring that into your care plan for what you put together for them, and make your changes, and then, as you do that, is this adaptive process again, that client's going to be seen and that pets gonna get the care that it absolutely needs. If
Meghan 15:48
you're encountering a dog that is afraid of thunder, a way that you could personalize this would be to leave the TV on or white noise or adjust the visit timing to where it's either earlier or later to miss the storm. If you're encountering a cat that hides, use quiet movements. Don't stomp around the house, but use your tip toes and offer treats from a distance so the pet knows that when this person comes over, I get treats. I love that. Or
Collin 16:11
maybe you have a client that has reached out to you to walk their reactive dog. Well now is the time for you to suggest, hey, let's not do the dog walk right after everybody is getting off of work, let's find a quieter time in the day in your neighborhood, and we're going to walk the same path over and over. So it becomes predictable. You know, when we put together that care plan for that dog with arthritis, a lot of what we had to do at the end of the visit was report out how that dog did. What were his energy levels? What did? How far did we get to walk that day? What's and we didn't use miles, per se, but the client knew the neighborhood well enough that we could give street signs and we could give blocks of where we were going and who we were seeing out in the neighborhood, so that the client could see what the dog was doing and how he was strengthening over time, and how little by little, we were getting to go further and further with that dog, and it really helped reassure the client, and also it really impressed them to know that we were paying attention this much, that we were seeing the changes in the dog, and he could then report back to us what was going on when we weren't there.
Meghan 17:14
I mentioned a moment ago about how this could potentially be perceived by the business owner as overkill, and that's true. I mean, it does need to be scalable. We can't sit down for every 30 minute visit and go, Okay, I need to plan for two hours for this one visit. Not every visit is a one hour event or two hour event, but every visit can reflect intentional care. You may not want to implement everything we're saying here, but maybe just choose one small thing, one little personalized aspect of this. It's really about noticing, adapting and documenting, not about over complicating. So if you think this is way too much, I could never do this. I don't have the time for this. I've got too many clients. Just pick one thing that you can do to wow your clients well.
Collin 17:55
And you may be doing this already and thinking, Isn't this how everybody acts well? First off, the answer is no, but B that means you need to be talking about it more and sharing that on social media or in your email newsletter, talking about it with your clients, about what they're getting with you, because this personalization that we're talking about here is really about we have to balance it, like you said, maybe with scaling this, because we could invest way too much time in every little, tiny, intricate detail, and obsess and over complicate everything about every visit. What we need to do is understand the basics, understand the routine, and understand the pet we're working with that, what is the dog in front of us? Who is the cat in front of us? Now? How am I going to interact with them? And then write that down, build something out about that, make some of those notes. Don't keep it all in your head, because when we talk about being consistent and making sure that this is personal, it's okay if you write down what they like and don't like that's not it doesn't mean you're cheating. It means you're using the tools at hand to make sure that you can be consistent every time that you're over there.
Meghan 18:59
That really comes into play when you have a team to deliver that consistent, personalized care. So develop those SOPs, those standard operating procedures that include the guidance of this is what we're going to do. This is how we do it. But it also allows for notes for specific client requests or preferences, which can be frustrating
Collin 19:18
to staff it, because a lot of people who we hire come in and they want to know, what's the thing I do, what's the thing I always do. And we have to explain to them that this job is very unique and different. We are not making widgets. I am not trying to train you how to make a hamburger or how to serve somebody or how to make something.
Meghan 19:38
Debbie wants her blinds closed at night time, but Dakota wants them open. Every
Collin 19:43
client is different, yeah, and so getting there to wrap their brain around that aspect of this about what we are doing is caring. Yes, we care for hundreds and hundreds and hundreds of pets, but what you are doing right now is caring for this one and so making sure. You have their information top of mind and accessible to them, and some people can't handle that. It's sometimes it is not a good fit for everybody, and so being upfront and honest with them about what you need and how we need to adapt is really important. But the
Meghan 20:14
good thing about having employees is that you can train them to do these things exactly how you do it. You can train them to pay attention to the small details. Which toy does the dog always grab first? Does the cat like the wet food on the left side of the bowl or the right side? It's important to take notes and share the updates consistently and constantly in the visit reports. Maybe even if you have a lot of employees, maybe find a way to share those reports and those notes about how Baxter is doing or Fifi is doing, and then train them to ask clarifying questions. That is important. We need independent thinkers who are also paying attention and able to take in a lot of information without overstepping. We don't want to offend clients or overstep our bounds by saying, Oh, well, Baxter is really fat, so that could be why we didn't walk as far today. That's not good, right? Well, and
Collin 20:58
this starts with making sure that you have a culture of curiosity and communication. It's one thing to make sure that you have a team that is curious and asking questions. You have to also have a team that is communicating and talking to one another and yourself. Encourage people to ask, hey. Has anybody noticed this? Has anybody noticed a change in the behavior? Has anybody noticed the cat not coming out. Has anybody noticed these things and having an open discussion about that? So using something like Slack to do this, or WhatsApp or pumble or whatever this is, is going to help make sure that you are consistently communicating across all team members, and everybody's on the same page and knows what's going on. Because if one team member thinks of something or notices something, everybody else needs to be aware of that so that they can adapt and act accordingly. Make
Meghan 21:49
good use of that institutional knowledge. The dog co Business
Speaker 1 21:53
Summit is coming up soon, located in Winston Salem, North Carolina, September 26 through the 28th This is a conference for scaling pet care companies. Learn from top industry leaders about how to take your pet care business to the next level. Go to dogcosummit.com to get your ticket today. While
Meghan 22:14
we know personalization is great, and the clients love it, and the pets do too, it does come with some challenges. Some clients may not like it. Some clients may say, just feed them and let them out. I'm only paying for a 20 minute visit. I don't really want all the fluff and the extras, just give me the basics. A gentle response to this would be to educate them by saying something like, we find pets thrive when we add some fun or routine elements that mirror what you do. We want to make sure that we're all on the same page and that fluffy is getting the same consistent pet care across the board.
Collin 22:43
This is something that we see in our service areas of clients calling they want the basics. They don't want the whole fully loaded cheeseburger or everything added to the baked potato. They just want the spud and a plain hamburger. And what we do is we come alongside them and we go, Hey, tell me about what you do with your pet, and then when we say things like we can do that too. That really helps put into a different language that they can understand as far as what we are actually providing, because it can sound like a whole lot of extra and a lot of fluff. And so when we say something as simple as whatever you do with your pet, we'll do too. That helps them see, oh, okay, that's what all of this language means. That's what they're actually talking about here.
Meghan 23:24
Now there are some things we won't compromise on every other day or every three day cat visits. Nope, that's not if you only scoop the litter every three days. Well, that's not something we do. We are going to scoop it every time we're over, and that's every 24 hours. So there is a fine line here. If they are a little on the fence about trying any of the things you say, just try to offer one enrichment activity and get feedback of you can try a towel snuffle mat or try a sniff walk. All
Collin 23:47
of this customization can also lead to some team burnout or or hesitation, or they can feel less confident about going into visits. So you have to avoid the customize everything overwhelm by building in systems. Have ways of noting and marking what pets really like. Have Event Notes. Have special private notes about pets and what you've done in the past. And build that routine, make that accessible and show that to your team. You have to give staff your tools, like checklists, favorite activities per pet, these good questions, you have to put that in place for them and then train them and teach them how to follow them and put it all together. Something we spend a long time with our employees is how to conduct the perfect pet visit. And it's everything from top to bottom about what it means to put all this information and pull all of this information together when to ask questions and give them some examples for some of the outcomes that we're looking for. A
Meghan 24:45
third problem could be time management. Again, not every visit can be radically different from each other. You can use categories like enrichment, comfort, health or exercise, choose one or two of these focus areas per visit to keep it manageable if the dog is. Hyper dog, okay, well, maybe that's exercise and enrichment in order to get both mental and physical stimulation. If
Collin 25:05
you have 300 clients on your roster, there, it is physically impossible for you to have 300 completely and totally different unique visits, except for the individual pets in their specific you know, how much they get fed and all that stuff. So having these kind of categories of, what does an enrichment visit look like? Well, these are the things we typically do, what does a comfort visit look like? And here are the things we typically do that allows you to have some buckets. It allows you to train and help set the expectation for what the outcome of that visit needs to be. The
Meghan 25:36
fourth challenge is documenting changes. Make it a routine to review pet profiles quarterly, especially if you have a team, things change all the time, and so keeping all of that in your head is difficult, so you can't expect your team to do that as well. Make sure that their profiles are up to date, that clients are doing that on their end as well. Not just, oh, they text you something, so you go in and change it well, make sure that they are regularly updating it so nothing gets missed. Yeah,
Collin 25:59
what we like to do is when a client books will review and see, okay, when was the last time they booked? And if it's over a certain period of time, we'll reach out to them and say, hey, it's been a while since you last booked with us. What has changed? Don't ask, Has anything changed? It's too open ended. They will say nothing because they're not thinking about it. Assume that things have changed and push for that. And you will find, oh yeah, actually no. Food bowls are over here. Or, Oh, actually, yeah, Baxter is more liking this kind of thing now. Or we're not doing these kind of walks because it's getting older. Great, awesome. I'm going to add that to your profile, or go ahead and update that so that we all have access to it.
Meghan 26:32
Encourage your employees to log behavioral changes as well, so you can adapt over time. Okay, well, last Tuesday, Baxter didn't really want to walk, and we've been noticing over the past couple of days that that's still the case? Okay? Well, it's been a week, so we probably need to approach the client and start having that conversation of maybe changing the walks at the end of the day. Personalized pet care equals better outcomes for pets. It's happier clients. It's a stronger business. Clients keep coming back because they think that you care about them and you do. So start small. Revisit one client profile and look for an improvement. It can be a client that you see most often or one that you're going to see tomorrow. See if there's one way you can personalize their experience. You can also ask one new question during your meet and greet that gets to know the pet more or their routine. You can add one favorite toy or game note to a pet's profile. Maybe ask that question to every client, hey, we'd love to know what your pet's favorite toy is, so we know what to reach for during our visit. This whole thing. Personalization isn't about perfection. It's really about intention. Being intentional with our clients so they can know that we care
Collin 27:36
when you focus on one thing at a time, it will help you build confidence to do this more and more, it will also help teach you what is important to ask and what's not important to ask, what's actually going to be beneficial to you. Meghan and I spend a lot of time combing back through our intake forms and our questionnaires, making sure that the information we're asking is actually relevant, that we're not duplicating anything, and that the answers that people give and how they are phrased can be beneficial to us, so that when we walk into that mean greet, we know what to ask. We know what we're looking for. We already have some idea and have conceptualized what we want that visit to look like, because when we leave that mean greet, we need to know not just am I taking this on, but what am are we doing to serve these with people with excellence? Because that's what we want. We don't want to take on anybody or anything that we can't do with excellence. It's not perfection. It's with excellence and intention. And if something is outside of that scope, if they're asking for something that we don't feel comfortable doing, or if the customization that we need to do to take this person on in their pet is outside of our boundaries that we have set for us. We have to know that ahead of time. Do you
Meghan 28:47
have a personalized pet care tip or story? We would love to hear it. You can email us at Pet Sitter confessional@gmail.com, or look us up on Facebook and Instagram at Pet Sitter confessional, we hope you've enjoyed the episode. Thank you for taking your time and listening to this today, we are so appreciative. We also like to thank pet sitters, associates and dog co launch for sponsoring today's episode. We will talk with you next time bye. You
