084- Palmetto Scoopers
We are joined by Courtney, owner of Palmetto Scoopers. Easily one of the most passionate people about a dogs #2, Courtney shares his enthusiasm with us and helps shine a light on a side of pet care that doesn't get talked a lot about.
083- Customer Reviews
On today’s episode we talk all about reviews! If you’re in business long enough, you’re bound to get a bad one. How do you handle that kind of feedback and how do you even define what a bad review is? We discuss all of that and more. Plus, on this week’s “Ask a Pet Biz Coach” segment with Natasha O’Banion, she answers the question, “How do you hire people, while still making money for yourself and how do you hire the right people.”
082- Cat Care for Pet Sitters with Dr. Kathryn Primm
Dr. Kathryn Primm, owner of Applebrook Animal Hospital and host of multiple podcasts and radio shows, joins us for a show packed with amazing advice for those of us who don’t have a lot of experience caring for cats. She shares the importance of fear free in animal care and how to bond with those really shy cat clients.
081- School for Dog Walkers with Jess Bay
On today’s episode Jess Bay, owner of School for Dog Walkers, joins us to discuss what it is like to run and operate a pack walking dog business. After 20 years in the industry she has a lot of wisdom to share with us. We discuss what kind of policies and procedures you could have in place to save your sanity and how to safely operate a pack walk off leash.
080- Customer Service in Pet Care
Today on the podcast, Meghan and Collin discuss their personal approach to customer service and point out some best practices to ensure clients have the best experience possible. The goal is to provide the best possible care to the pet, but we can’t forget about how we treat the owners! On the ‘Ask a Pet Business Coach’ segment, Natasha O’Banion answers the question everyone has as they start to grow: how you stay connected and communicate with clients as you add staff.
079- Our Defining Moments with Asha Olivia
Asha Olivia, owner of Hoby Dogy, shares what's shaped her passion and desire to go above and beyond for the safety of pets in her care. From family history, to recent health battles, each moment has shown her what she is capable of. As pet sitters, we all have defining moments in our life and in our business that set the course of how we respond and act in the future.
078- Keeping Kids Safe Around Dogs with Alicia Obando
Alicia Obando, owner of Pitter Patter Parenting, joins us to share her mission to keep dogs and kids safe together. Whether it’s a brand new puppy meeting a baby, or a pet sitter bringing their kids to a drop-in, we all have a role to play in keeping kids safe and the dogs happy.
077- Reassessing 2020 Goals
We open with Collin’s epic ankle story and move into taking another look at our goals for 2020. Things definitely haven’t gone the way we anticipated, and that's ok! By creating S.M.A.R.T. goals and objectives for you and your business, tracking and modifying goals is easy. Natasha O’Banion joins us for the “Ask a Pet Business Coach” segment, where she addresses the question, “Which is best for my business, ICs or employees"?”
076- Aunt Mary's Pet Care with Mary Cornelius
Mary Cornelius, owner of Aunt Mary’s Pet Sitting, started a pet care business 5 years ago with an extensive background in the hospitality industry. From how she defines who her clients are to how she meets their needs, she brings that expertise into everything she does. Mary discusses the importance of clear communication and setting expectations in her policies, and how she makes clients and their pets feels happy and respected.
075- Playtime Paws with Debbie Cilento
Debbie Cilento, owner of Playtime Paws and host of the ‘Your New Puppy Podcast’ shares all things puppy. As pet sitters, we often care for brand new puppies for first-time dog owners. It can be a real challenge to remain consistent and offer the best possible care. Debbie breaks down some simple things we can all do when watching even the most challenging puppies.
074- Having Tough Conversations with Clients
We break down 10 things to consider when having a hard conversation with a client. Unfortunately, we’ve all been there. Whether it’s a lost pet, a dog that won’t eat, or a service you forgot to render, tough conversations happen in this business. We discuss ways to help make them just a little bit less difficult. Natasha O’Banion is back for another “Ask a Pet Business Coach” segment where she answers the question “What are the basics needed for a successful business?”
073- Heidi and Hope Pet Services
Heidi Lewis, owner of Heidi and Hope Pet Services, joins us to share what moving to a new city and starting a dog walking company is like, what Covid has looked like in Naples, FL and some of her all time favorite resources.
072- Colleen Sedgwick the Pet Nanny Coach
The Pet Nanny Coach, Colleen Sedgwick, joins us to talk all about mindset and mindfulness in the face of adversity. We discuss the importance of delegating tasks and hiring the right people to be more present in the day-to-day operations of your business. Colleen also shares some of her most influential books and must reads as a pet business owner.
071- Dog Days of Summer
Summer is on and so is the HEAT! Join us as we discuss how to make sure you AND the dogs you’re caring for are ready for summer. From signs of heat exhaustion in both humans and dogs, to things to have on hand to treat it, we cover it. Summer time is also a time for fireworks, so what are some of the best practices for caring for pets afraid of loud noises? On our “Ask a Pet Business Coach” segment, Natasha O’Banion answers the question, “How do I balance the new services I added during lockdown with the increasing demand for my original services?”
070- Cat Sitting in London with Michelle Adams
Owner of Chatty Cats Care, Michelle Adams, discusses what it’s like running a cat only care business in London. We have a great discussion about taking moments of stillness and using right now to be energized for the future.
069- Nomad pet care and house sitting with Jen Tserng
What’s it like being a nomad pet sitter in New York City during Covid-19? Jen Tserng joins us to discuss what 2020 has been like for her business and offers advice on the importance of setting prices and planning for the future.
068- Pet care and BLM Pt. 2
This episode is Part 2 of our Black Lives Matter conversation. If you haven’t already, go back and listen to Part 1. Natasha sat down with us to discuss some pretty heavy questions and topics. By focusing on what we can do, in our businesses and personally, we can all work to help everyone feel welcome in the pet care industry and in our world.
067- Pet care and BLM Pt. 1
We share some of our thoughts on recent events and the Black Lives Matter movement. We have a special interview with Natasha O’Banion, owner of Walk with Renzo and Ruby, and Kylie Holliman-Rivera, owner of Fire Hydrant Pet Sitting. They sit down to discuss the BLM movement, what being an ally looks like, and what the pet care industry has to do with it. We end the episode with another “Question with a Pet Business Coach” segment with Natasha!
066- PawsInn with Dennis Nelson
Dennis Nelson got into pet care through purchasing two pet care companies in New York. It was a difficult transition and learning process for him, but one that has fueled a deep passion. Because of his experience in running his business, he wanted a better way for pet sitters to promote their businesses. So he started PawsInn. Join us today as Dennis shares his passion and vision for a great new platform.
065- City Dog Pack with Miguel Rodriguez
Miguel Rodriguez, owner of City Dog Pack, comes on the show to give an indepth look at his dog walking business in New York, why he offered free services in the beginning, and some basic dog training skills all pet care providers should know.