516: Elevating Your Pet Care Business: From Basics to Differentiators
What does it mean to elevate your pet care business beyond the basics? In this episode, we explore how to transform essential services into exceptional experiences that set your business apart in a crowded market. We discuss the importance of mastering the fundamentals, like communication and reliability, before layering on unique offerings that truly differentiate your services. Learn how to leverage specialized training, customized care, and cutting-edge technology to create standout moments for your clients and their pets. Join us as we dive into strategies that will help you rise above the competition and take your business to the next level.
474: Pitfalls to Productivity
Why is it so challenging to implement productivity tips into our lives? Amazon has over 10,000 books on the subject of ‘productivity’, so there certainly isn’t a universal solution for everyone. One of the major stumbling blocks to actually being more productive is a lack of understanding of how we work, and the nature of the work we need to get done. We break down common misconceptions to being more productive, along with several things to take into consideration when assessing a new productivity method, tool, or technique.
413: Navigating CRMs with Dom Hodgson
What is a CRM and how can it help your business? As the marketer of your business, you’re in charge of finding ways of getting your business in front of more people and connecting them to the right services. A CRM (Customer Relationship Management) allows you to supercharge how you interact with your existing and potential client. Dom Hodgson, The Pet Biz Wiz, joins the show to break down how to make the most of a CRM and find the hidden money in your business. Dom explains what a quality CRM can actually do, how to communicate with your clients, and help you understand your clients better.
376: Task Management for the Pet Professional
Do you feel like there’s too many things to get done in a day? Running a business means there is never a shortage of tasks demanding our time and attention. As pet professionals, our schedules are even more hectic, making managing tasks all that much more difficult. We break down the Getting Things Done system and how to apply it to your business. From capturing everything to regular reviews, once you get a system in place, your mind is freed up to do what it does best: create.
215: Can You Have Profit First?
Can you have profit first in your business? Wouldn’t you need to be making 6-figures? What systems would you need to have in place to make that happen? We recently read the book, “Profit First” by Mike Michalowicz and wanted to share our initial thoughts about it. We break down who we think this system would be good for, and some of the things that don’t quite fit with a service industry like pet care. Overall, we think it’s a great system if you need something to control your money and understand the health of your business. Then, Natasha O’Banion answers, “How do I be a great first time manager?”