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421: Overcoming the Barriers to Hiring an Employee vs an Independent Contractor with Kim Ottone Tank

421: Overcoming the Barriers to Hiring an Employee vs an Independent Contractor with Kim Ottone Tank

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Do you struggle with whether to hire an employee or work with an independent contractor? Many of us face wanting to grow, find space in our life, or take a break from the day-to-day work, but then worry about whether an employee or independent contractor is the right fit. Kim Ottone Tank, owner of both Apronstrings and Staffingstrings, joins the show to help us understand what it really means to hire an employee. Kim breaks down what the differences are between an employee and an independent contractor, how that impacts our businesses, and how to understand the true costs of each.

407: Bookkeeping Mindset with Anne-Marie Kaden

407: Bookkeeping Mindset with Anne-Marie Kaden

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Are you a numbers person? Whether you’d describe yourself as one or not, you run a business, so understanding your numbers is critical! Some people think it’s too complicated, others may have an emotional block to diving into them, but the fact remains that you will struggle to make sound decisions without drilling into your books. Anne-Marie Kaden, owner of Tiny Paws Pet Sitting & Tiny Paws Book Keeping, joins the show to share her passion for bookkeeping. She walks us through how good record keeping and number crunching helped her own pet sitting business, and why even knowing a little can be game changing for you. Anne-Marie discusses the different accounting methods, how to choose the right one for you, and even some best practices for using accounting software.

338: The Damage of Undercharging

338: The Damage of Undercharging

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How can undercharging damage your business? While there are clear benefits of raising your prices, we tend to ignore the damage of undercharging. Undercharging impacts everything from your quality of life, to the perception potential clients have of your business. We break down 5 ways not charging enough can impact you and your business, and give some ways to start changing our mindset around what we charge.

337: Staying Unexpectedly Different with Brandi Hendrix

337: Staying Unexpectedly Different with Brandi Hendrix

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What does it mean to be premium? How do you let that influence everything you do and provide to your clients? Brandi Hendrix, owner of Bayou City Pet Sitting, shares how she works hard to delight her clients in unexpected ways. From seeking out the latest information, to thinking through the problems her client’s face, Brandi wants the best for her clients. She shares how she implements GPS collars in her services and the impact that has on her business.

328: Rocky Road in 2023?

328: Rocky Road in 2023?

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Monetary policy and interest rates are slowing the economy down, and most suggest a recession is in the work in the next 12 months. How do we digest this data and apply it to your business? What does this mean for the pet services industry? We break down several key questions for you to think through in your business. We also address the very real need for a support network and the psychological toll a recession takes on small business owners.

323: Increase Commitment and Compensation from Clients with Kathryn Burge

323: Increase Commitment and Compensation from Clients with Kathryn Burge

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How do we secure both commitment and appropriate compensation from our clients? Kathryn Burge, owner of Lake Oswego Petsitting, joins the show today to share her onboarding process and what it takes to get a commitment from clients. Kathryn breaks down how to take a hard look at your business and ask, “What’s changed?” to make sure we are getting the most out of our business. She has learned the power of setting boundaries, and why charging for your time helps set yourself up for success.

314: Overcoming Public Perceptions

314: Overcoming Public Perceptions

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Have you ever felt like the pet services industry isn’t taken seriously or seen as professional? Public perception often casts pet sitters as not professional, un-trustworthy, or doing a job anyone can do. How do we overcome these as an industry? We break down five actions it takes to change public perception and raise expectations across the board; all learned from a recent ride in a tow truck.

312: What’s the Deal with Workers Comp?

312: What’s the Deal with Workers Comp?

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Running a business means managing risk! We look for health insurance, liability insurance, and auto insurance, but what covers work related injuries? While the exact coverage and requirements are different for each state, workers compensation has some fundamentals everyone should know. We break down 5 of the most common questions we see about workers compensation. Plus, business coach Natasha answers, ”How do I get better at implementing my plans, instead of just thinking about them?”

293: Decide to be the Leader with Julie Fredrick

293: Decide to be the Leader with Julie Fredrick

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Julie Fredrick, owner of The Pet Sitter of Boise, has been running her pet sitting business since 2003, while still holding down a full time job. With a team of over 35 employees, she spends her time focusing on giving the best possible service to the right clients. Julie shares how her background in operations and process improvement helps her run her business better and why more growth isn't always better. She also encourages us to start being a leader in the industry.

286: Balancing Time, Scope, & Cost in Your Business

286: Balancing Time, Scope, & Cost in Your Business

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From policies to pricing, there are a million reasons it could not be a good fit. We’ve learned that while customers think hierarchically, business owners have to think wholistically when it comes to balancing the demands and expectations we have on ourselves. On this episode, we discuss the connection between what the client wants and the realities of running a business through the project management triangle.

279: Making HR an Asset, Not a Liability with Kim Ottone Tank

279: Making HR an Asset, Not a Liability with Kim Ottone Tank

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What does HR mean to you? Human Resources is all about how we treat the people in our company. Even if you're solo, having an HR mindset helps you treat people well. The pet sitting industry has quite a few challenges when it comes to HR. Kim Ottone Tank, owner of Apronstrings Pet Sitting, shares how to approach the unique nature of HR in pet care. Kim helps us understand why we should take HR seriously and why it's not such a massive burden.

274: Stress and Anxiety as a Business Owner

274: Stress and Anxiety as a Business Owner

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What do you stress about? As a business owner, you have a lot on your plate. Stress and anxiety can be a big part of running a business, but they don’t have to be! Use it as a tool to propel your business forward instead of it holding you back. We discuss the difference between fear and anxiety, some common stressful situations, and how we can start overcoming the anxiety they induce. Then, Natasha O’Banion answers, “How do I avoid paying payment processing fees?”

266: Rising Costs and Uncertainty

266: Rising Costs and Uncertainty

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Once again, there is so much going on in the world around us. From Ukraine being invaded to rapidly rising inflation and gas prices, there’s a lot to overwhelm us. As business owners, we’re now navigating through yet another period of the unknown. How do we do that without burning out and stressing out every day? We share some ways to stay adaptable and deal with the rising costs. Natasha O'Banion answers the question, "How do I hire a virtual assistant?"

261: F.I.R.E. with Jen Tserng

261: F.I.R.E. with Jen Tserng

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Jen Tserng joins the show again to discuss how to have an investing mindset and what it means to make saving money fun. From setting budgets to raising prices, taking a wholistic approach to our financial health is really what sets us up for success. Regardless of whether you want to retire in 10 years, or 30, it takes understanding your numbers and financial discipline to execute the plan.

253: Becoming an Employer

253: Becoming an Employer

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What happens after you post your job ad? Should you be doing anything else? 🤔Turns out, there are a LOT of things you need to have in place and think through. From insurance to team communication, we break down what you need to do before bringing on staff. Having a manager mindset will allow you to anticipate problems and remember that you are the authority. Then, Natasha answers, “What else can I have my staff do?”

244: Roundtable: Pricing Your Services

244: Roundtable: Pricing Your Services

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How should you set your prices? 💰Because pricing is such a huge topic in the pet care industry, we asked Natasha O'Banion, Doug Keeling, & Dan Reitman to each share their mindset around pricing. With us going into a New Year, right now is the perfect time to step back and assess not only your prices, but also your mindset around charging for your services, and viewing yourself as a business owner. It's so much more than "know your worth". It's about understanding the opportunities available when you price right, and the opportunity costs when they're not set correctly.

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