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Are you irreplaceable to your clients? Today, we dive into the concept of becoming "irreplaceable" and how to stand out so your clients stick with you. We stumbled upon a great quote by the legendary Coco Chanel, which we use to dissect what makes a brand or service not only unique but also indispensable. We break down our three elements of differentiation – Expectations, Experience, and Expertise – and provide some actionable steps on how to make your business truly unforgettable.
What does the life of a pet sitter mean to you? We’re celebrating 400 episodes by reflecting on 5 major lessons we’ve learned about the life of a pet sitter. Pulling from over 200 interviews, we share what it means to be a pet sitter, and the best advice we’ve learned. We’re so thankful for you listening and are so excited for another 400!
We all think we want to grow and grow our businesses. Just growing without a plan means we’re spending a lot of money and having a lot more headaches than we should be having. If you feel like you’re wasting time on tasks in your business and looking for a better way, you’re ready to scale. When we scale our businesses and processes, it means we can grow with less headache. We break down several examples of scaling in pet care and walk through four steps to use on everything you’d like to scale.
Happy Professional Pet Sitters Week AND International Women's Day! We discuss the tremendous impact women have made, and continue to make, on the pet care industry. We also talk about how the industry has changed and the state of pet care. We highlight what being a professional pet care provider means and how to have a more balanced business. YOU are what this week is all about. Thank you for inspiring us and for making the industry better. Natasha O’Banion answers, “What should more people be doing in their business?”
Who is your ‘ideal client?’ Have you ever tried to figure that out? It can really help your sanity and your business when you know exactly who you want your client to be. Today we discuss the ‘ideal client’, what that means, who that is, and the questions to ask when figuring it out.
