290: Creating an Exceptional New Client Experience
Do new client’s enjoy the onboarding experience with you and your business? The benefit of focusing on the details is that existing clients also benefit from any improvements you make. As a business, we should make the experience of interacting with our company as magical as possible. Collin shares a recent experience of having routine lab work run, and how not to handle new clients. Plus, Natasha O’Banion answers, “How do I hold myself more accountable?”
213: Health Insurance Basics with Scott Dowling
Do you have health insurance? Some believe it’s not necessary or may be too expensive, but as entrepreneurs, there are many reasons why it's critical to have some level of coverage for you, and even your staff. Scott Dowling, insurance broker and host of Doxcost, breaks down the misconceptions around health insurance and how to find an affordable policy. Scott shares how health insurance has changed over the years and what our options are for health insurance as a sole-proprietor. We also discuss exactly what an HSA is and why it's one of the best ways to get coverage for less.