All tagged hiring process
What does it look like to run a pet care business with heart? Sam Erbaugh, owner of Paw Beach Pet Care, shares her journey from interior designer to pet care entrepreneur. Sam shares how she rebuilt her life in Florida around joy, service, and sunshine—and how her business is a direct reflection of her personal values. Together, they discuss how to create a culture of genuine customer care, why team communication is critical, and how to grow a business without losing your soul. Sam’s story is a reminder that growth isn’t always about numbers—it’s about purpose, balance, and people.
What happens when the excitement of growing your team turns into the disappointment of a bad hire? In this episode, we explore why failed hires sting so deeply, from the personal investment of time and trust to the disruption it causes clients, pets, and team morale. We share how rushing to replace too quickly can compound mistakes, while ignoring red flags or skipping feedback loops leaves you vulnerable to repeat issues. While every bad hire feels discouraging, it doesn’t have to define your business or your leadership. By giving yourself space to grieve, reviewing the clues left behind, strengthening your hiring funnel, and communicating transparently with your team, you can recover with resilience and make smarter, more confident hires in the future.
How do you ensure the right employees are available at the right times while keeping your business running smoothly? In this episode, we break down three popular scheduling models: Shift Scheduling, Employee Availability-Based Scheduling, and Route-Based Scheduling with Core & Flex Employees. We explore the pros and cons of each, from predictability and efficiency to flexibility and legal considerations. Choosing the right model can impact employee satisfaction, client experience, and overall business success. Tune in to learn how to find the best fit for your pet care business!
Is your business helping you achieve your personal goals, or just financial ones? Doug Keeling, owner of Bad to the Bone Pet care, shares about hiring administrative help and defining team roles. We discuss how to delegate effectively, build trust with your team, and promote from within. Doug emphasizes the importance of aligning your business with your personal values for long-term success. If you want to grow your business while maintaining balance, this episode is a must-listen!
Have you ever experienced self doubt? It can come from many areas; lack of information, conflicting information, or internal conflicts of beliefs and values. As a business owner, we’re required to do hard things in our business, which means we’re likely to encounter doubt and insecurity more often. We break down the relationship between fear and doubt and how to keep moving forward. Doubt doesn’t have to mean the end of anything. It should act as a trigger to do something different or seek out help.
How do you handle transformation and change? Gricel Arroyo, owner of Arroyo Pets, shares her journey of transforming her business over the past year. Starting with a focus on nail trims, she gradually expanded her services, with grooming now accounting for half of her business. She emphasizes the importance of up-selling services as a solution for clients. She highlights the need of being open-minded and learning from one another's experiences within the team. Becoming an employer has been a learning experience for Gricel, as she considers herself more of a team leader and mentor than a boss. Her primary goal is to create a better workplace where people feel heard and can grow within the team. She also delves into how she has changed as a person, learning to cope when things don't go as planned and understanding that she cannot control everything.
Have you had issues with staffing? 2022 may very well be defined by the labor market flipping to empowering employees. This has meant hiring and retaining staff has been difficult, especially as a small business. From competing on wages, to connecting with mission, job applicants are able to be very picky. We break down how we’ve changed our processes and have been investing in existing staff. Having staff will continue to be a major issue into the new year, and we have to prepare for it.
So, after everything we have learned and experienced through hiring, what are our major takeaways? We discuss it in this episode. Hiring has certainly been a major growth opportunity for the business as well as our personal mindsets. We share some of our mistakes, lessons learned, and how we can do better next time. Natasha answers, “I’m solo, do I need to care about company culture?”
in this episode, we break down the 4 stages in our hiring process and why we think they are critical. We also explain how to remain impartial throughout the process and the importance of knowing exactly what you’re looking for before you start.. You should have a plan and know what is a good vs bad answer to your questions. Then, Natasha O’Banion answers, “How can I celebrate holidays and still run my business?”
Have you ever posted a hiring ad? In the current job market it’s more critical than ever to nail the ad posting so you get what you need out of your hire. With more people switching jobs and careers than ever before, your ad has to connect with what they’re looking for and help them see a future with your company. We break down the ads we’ve placed and what you should consider before you post yours. Then, Natasha O’Banion answers, “How do I set good goals?”
Have you thought about hiring? We have. A LOT. We recently hired for the first time and will be doing a series of episodes on what the process was like for us. Hiring isn’t always the answer to our struggles in business, so we break down some of our reasons for deciding it was time to hire. We also give you some questions to think through if you’re on the fence. Then, Natasha O’Banion answers, “How do I get over my fear and make big changes?”
Today’s episode is two interviews, one with Amber, owner of Atta Boy! Animal Care, and the other with Mary Beth, owner of Auntie M Pet Care. They talk about what the hiring process has been like through Covid, how their processes have changed, and how the job pool applicant is different now than it was previously.
