All tagged grooming

477: Turning Over A New Leaf with Kirsten Kruska

477: Turning Over A New Leaf with Kirsten Kruska

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What does it mean to reinvent yourself? Kirsten Kruska, co-owner of Pet and Plant Pal, explores the journey of career reinvention after a pivotal health challenge forced her out of dog grooming. Kirsten shares how she transformed her expertise in pet care and horticulture into a flourishing business. Emphasizing health & wellness, Kirsten shares how her commitment to physical fitness and overcoming injury shaped her approach to business and life. She also discusses ethical entrepreneurship, highlighting her dedication to ethical practices rooted in Buddhist principles, and how these values distinguish her services. Lastly, Kirsten discusses the importance of knowledge sharing, from grooming advice to plant care tips, illustrating her belief in education as a cornerstone of her business model.

427: Finding Flexibility and Freedom with Shade Long

427: Finding Flexibility and Freedom with Shade Long

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How much is your time worth to you? As busy business owners, we often get caught up in the grind and hustle of our day-to-day operations. Ultimately, we have to step back and ask what truly matters in our lives. Shade Long, owner of Complete Pet Care, joins the show to share the learning curve she's experienced over the last two years. From managing massive business growth amidst overwhelm, to refining her onboarding process, she's finding ways to strike a better balance. Shade explains why it's not all about bursting at the seams and emphasizes that you can run the business you want while also having a life outside of it.

401: How to Retain the Best Clients with Candace D’Agnolo

401: How to Retain the Best Clients with Candace D’Agnolo

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How do you keep clients coming back over and over? Candace D’Agnolo, from Pet Boss Nation, joins the show to discuss how to create raving fans of your business. Candace breaks down strategies for building long-lasting relationships with clients, and how to help them fall in love with your services. She also shows us ways to increase the perceived value of your business, while anticipating your client’s needs. Finally, Candace encourages us to implement follow-up services as a way to keep clients invested and engaged.

375: Fail, Learn, Improve, & Grow with Wayne Hartley Jr.

375: Fail, Learn, Improve, & Grow with Wayne Hartley Jr.

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How do you know when it’s time to walk away from a dream? As a business owner and entrepreneur, we are driven by our passions to our goals we set for ourselves. However, sometimes we have to quit and start over. Pivoting (quit by a different name) means course correcting due to either external, or internal factors. Wayne Hartley Jr., owner and founder of Happy Hearts Pet Care ATL, joins the show to share how he quit his dream of mobile grooming to start a brick and mortar business. Wayne sacrificed a lot to make it happen, but it was all because he recognized he needed the change to better connect with his mission. He gives advice on how to keep moving forward, even when you’re exhausted, and how to innovate well in your business.

373: Embracing Change and Growth with Gricel Arroyo

373: Embracing Change and Growth with Gricel Arroyo

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How do you handle transformation and change? Gricel Arroyo, owner of Arroyo Pets, shares her journey of transforming her business over the past year. Starting with a focus on nail trims, she gradually expanded her services, with grooming now accounting for half of her business. She emphasizes the importance of up-selling services as a solution for clients. She highlights the need of being open-minded and learning from one another's experiences within the team. Becoming an employer has been a learning experience for Gricel, as she considers herself more of a team leader and mentor than a boss. Her primary goal is to create a better workplace where people feel heard and can grow within the team. She also delves into how she has changed as a person, learning to cope when things don't go as planned and understanding that she cannot control everything.

299: The Key to Great Communication with Chrissy Neumyer Smith

299: The Key to Great Communication with Chrissy Neumyer Smith

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Are you great at communicating with your clients? Chrissy Neumyer Smith, host of the Creating Great Grooming Dogs podcast, sheds light on what it takes to ask great questions of our clients. Chrissy explains the importance of using the right words and definitions for clear communication so we can give the right care. She also gives us the four questions we should ask everyone before we start services with them, and how it's ok to assume the dog may have issues that need to be addressed. Chrissy shares the relationship between behavior issues in dogs and burnout in the pet care industry, and what we can do about it!

291: Staying Ambitious with Zach Shearer

291: Staying Ambitious with Zach Shearer

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What does it take to stay ambitious in business? Zach Shearer, owner of Zach's Pet Services, rejoins the show to share how much has changed since we last had him on. Zach talks about tackling large projects in the face of uncertainty and why surrounding yourself with experts is critical to your success. From his expanding kennel services to now grooming, Zach gives us some insight into the challenges they're facing and what he's doing to overcome them.

252: Being in the Moment with Gricel Arroyo

252: Being in the Moment with Gricel Arroyo

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After only providing nail trims to meet the needs of her community, Gricel Arroyo has experienced rapid growth and is about to make the leap to full-time. As such, she’s caught between knowing she wants to grow and expand, but also trying to run the business she has. Gricel balances the growth and social media by keeping it in perspective and working towards her goals. She shares with us what her growth has been like, and how she stays transparent with her clients about her business.

228: The Currency of Passion with Ashley Ann Odom

228: The Currency of Passion with Ashley Ann Odom

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Where does your passion come from? How do you put your passion to work? Just having a passion for something is the first step. It’s then up to us to fight for what we want and take the steps to realize our dreams. Ashely Ann Odom, owner of Diamonds in the Ruff a luxury grooming salon, details her journey into the pet grooming industry and overcoming her fears. She shares how she uses her passion to reach a bigger purpose in her life and why going through tough times actually helps us in the long run. Ashley Ann also talks about what it’s like running luxury grooming salon, how she connects with her clients, and what it’s like grooming for celebrities.

224: Emotional Intelligence with Wayne Hartley

224: Emotional Intelligence with Wayne Hartley

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What’s the difference between a manager and a leader? How do you juggle wearing all of the hats? Wayne Hartley, owner of Happy Hearts Pet Care, joins the show to break down his mindset around working with his team and the role emotional intelligence plays in his business. From using fear as a motivating force, to how he views success, Wayne shares how he makes his business run. Wayne also talks about what it’s like running a mobile grooming service, and all of the bumps that come with that. He gives some great advice for how he recharges and taps into inspiration when running his business.

218: Know Your Customer with Brian Taylor

218: Know Your Customer with Brian Taylor

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How are you building multiple ways to service your clients? Sticky services keep clients coming back because you keep solving their problems in new ways. From package pricing to customer service and retention, Brian Taylor, owner of Harlem Doggie Day Spa, joins the show to share how he's become known as the 'Dog Father of Harlem'. His passion for being neighborhood centric and servicing community drive him to connect his business to his community. Brian pursues servicing his top client's needs and making every interaction special. He shares why he continues to give back and where he hopes the grooming industry goes in the future.

014- Grooming with Leia Georgiadis

014- Grooming with Leia Georgiadis

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This week we're learning from Leia Georgiadis about life as an in-home pet groomer. Leia covers a wide range of topics from getting to know clients to tools of the trade. Whether you're thinking of becoming a groomer, or adding it as a service, you don't want to miss this weeks interview!