All tagged conversation

485: Creating Client-Centered Services with Hannah Alsup

485: Creating Client-Centered Services with Hannah Alsup

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What does it mean to create a client-centered pet care service? Hannah Alsup, from Three Dog Pet, explores how to incorporate a wide range of services to meet the unique needs of each client. From pet sitting and personal assistance to dog training, Hannah explains how personalized communication and flexible services can empower clients to make informed decisions about their pets. She also touches on the importance of setting boundaries for both clients and staff, while offering tips on integrating mental stimulation and training into pet care routines.

471: Supporting Our Clients Through Anticipatory Grief with Erica Messer

471: Supporting Our Clients Through Anticipatory Grief with Erica Messer

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What is anticipatory grief and how can we help our client through it? In the complex landscape of pet care, we face the delicate issue of anticipatory grief among pet owners—a pre-loss mourning filled with anxiety and sorrow. Erica Messer, founder of Wolfie’s Wish, discusses the critical need for pet care providers to offer support and practical resources to our clients. She advocates for early conversations about end-of-life decisions, emphasizing the importance of self-care for both owners and ourselves. She reminds us that in addressing anticipatory grief, our actions resonate more profoundly than words, fostering a supportive community for both pets and their owners.

403: Business Exit Planning with Joshua Winterswyk

403: Business Exit Planning with Joshua Winterswyk

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Do you have an exit plan from your business? While it may feel like you’ll be working for the rest of your life, you will stop working eventually. Having an exit plan means taking the time to step out of your business in some way. Joshua Winterswyk, Certified Financial Planner with RPA Wealth Management, shares the strategies for exiting your business well. Josh walks through the various options you have as the business owner. He also discusses why you should build a strong team to guide you through the process.

342: How to Foster Community Connections

342: How to Foster Community Connections

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How do you build relationships with other businesses in your community? As a service industry, we rely heavily on social media and partnerships with other businesses to stay top of mind with potential clients. Today, we break down how we’ve been approaching other businesses in our service area to start fostering long lasting relationships. We also give some easy ways to start a conversation, so you don’t feel awkward about asking for their help.

074- Having Tough Conversations with Clients

074- Having Tough Conversations with Clients

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We break down 10 things to consider when having a hard conversation with a client. Unfortunately, we’ve all been there. Whether it’s a lost pet, a dog that won’t eat, or a service you forgot to render, tough conversations happen in this business. We discuss ways to help make them just a little bit less difficult. Natasha O’Banion is back for another “Ask a Pet Business Coach” segment where she answers the question “What are the basics needed for a successful business?”

068- Pet care and BLM Pt. 2

068- Pet care and BLM Pt. 2

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This episode is Part 2 of our Black Lives Matter conversation. If you haven’t already, go back and listen to Part 1. Natasha sat down with us to discuss some pretty heavy questions and topics. By focusing on what we can do, in our businesses and personally, we can all work to help everyone feel welcome in the pet care industry and in our world.

067- Pet care and BLM Pt. 1

067- Pet care and BLM Pt. 1

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We share some of our thoughts on recent events and the Black Lives Matter movement. We have a special interview with Natasha O’Banion, owner of Walk with Renzo and Ruby, and Kylie Holliman-Rivera, owner of Fire Hydrant Pet Sitting. They sit down to discuss the BLM movement, what being an ally looks like, and what the pet care industry has to do with it. We end the episode with another “Question with a Pet Business Coach” segment with Natasha!